In managing crises, CEOs must lead the way
February 27th, 2012 | Providence Business News
In a Providence Business News article about crisis management, Michael A. Roberto, Trustee Professor of Management, outlines some of the steps CEOs need to take.
For example, the CEO, not a public relations person has to be the voice of the organization, he said. He also advised CEOs to "simulate crises before they happen. Practice with your management team what you'll do when, say, a product recall happens."
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